The piece of furniture below was for a disaster management company. The property had been dried and the lacquer on the legs to the table had cracked and crazed.
You could argue that this was one that “slipped through the insurer’s net” in so far as the policy holder was told that the damage would be addressed and yet three months later no one had been in touch.
We were given the customer’s details of the policy holder at 8.40am on a Friday . By 9.00 we had spoken to them and said we could re-route a polisher 125 miles out of his way and be with the by 12.00. Regrettably the customer could not make this time so we arranged for the following Monday morning.
By 10.30 on Monday we had been there and completed the work and left the customer very satisfied as you can see by the note below: